Doug Ford's conservatives have been underfunding the LTB for years, and have deliberately suspended appointing new adjudicators (judges), hobbling the system. Having created the crisis, my guess is that their next step is going to be to bring in a new even more "efficient" system further slanted against tenants. In the meanwhile, these "online proceedings" have been imposed upon us, that are very unfair to a majority of renters.
Here's an article in BlogTO:
Ontario's Landlord and Tenant Board is in a total state of crisishttps://www.blogto.com/real-estate-toronto/2022/08/ontario-landlord-tenant-board-state-crisis/