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March 22, 2023, 05:58:10 pm

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Toronto Community Housing Corporation (TCHC)

TCHC is a corporation owned by the City of Toronto to administer social housing on behalf of the city. It is the largest social housing provider in Canada, with a portfolio of approximately 2100 buildings.

Tenant Support

For questions or help visit the Toronto Community Housing Corporation (TCHC) section of our forum.

General Information

The TCHC was created in 2002 by the Ontario Provincial Conservatives under premier Mike Harris, who downloaded social-housing previously managed by the province, to the City of Toronto. The subsequent cessation of funding from the province resulted in the accumulation of a large maintenance and repair backlog – three years after it’s creation the TCHC stated that it already had a backlog of repairs nearing $1 billion dollars, and tenants have reported unresolved problems with pests and heating, and by 2016, after years of underfunding, the repair backlog has grown to $2.6 billion dollars.

931 Yonge Street Toronto, Ontario, Canada M4W 2H2


In 2006, TCHC appeared on Now Magazine’s list of "Toronto’s Worst Landlords".

In 2009, a 82 year old renter living in an TCHC apartment was evicted when he accidentally failed to sort-out some paperwork. He lived for some time in the stairwell of his old building, before becoming gravely ill and dying. The Toronto Star concluded that “This whole, sad chain of events might have been avoided had someone simply helped Gosling with his paperwork or had paused to consider what might happen to an increasingly frail and disoriented senior after being pushed on to the street.”

A 2011 audit uncovered inappropriate expenses made by TCHC employees including “$1,850 for a boat cruise for the purposes of staff development; $1,925 for manicures and pedicures; $6,000 for a planning session in Muskoka; $40,000 for a staff Christmas party in 2009; $53,500 for a similar bash in 2008; $800 for four massage practitioners at a staff picnic.” And $1000 in expensive chocolates.

The auditor also found that between $4 million and $10 million dollars had been wasted due to non-competitive procurements.

This was at a time when tenants languished unable to get basic maintenance issues fixed.

In 2013 the Toronto Star reported that “TCHC began to vigorously enforce payment of rent arrears, many tenants were faced with insurmountable bills that had accumulated, sometimes over years”, and quoted City of Toronto Councillor Josh Matlow as saying that the eviction of seniors by the TCHC was “Shameful”.

In a subsequent 2013 article the Toronto Star article quoted the previous CEO of TCHC, Keiko Nakamura, as saying that “Good eviction prevention programs cannot be implemented at the expense of rent collection”, at a time when “TCHC was busy kicking elderly tenants to the curb.”

In 2013, despite having a backlog of repairs of approximately $800 million dollars, the then CEO of TCHC, Eugene Jones, wanted to spend $2 million dollars to renovate the TCHC head office.

Ultimately, $775,000 dollars worth or repairs were done without the knowledge of some board members, who called the expensive renovations “Unacceptable”.

In 2014, two TCHC executives were fired for filing $1 million dollars of fraudulent expenses.

In 2017 the TCHC was fined $100,000 for failing to implement a fire safety plan, following a fire in a TCHC building that killed 4 people and injured 15 more.

In 2019 the CEO of TCHC, Kathy Milsom, was fired when an independent review found “irregularities” with respect to awarding a contract, and for “failing to fully cooperate with the investigation”.

Evictions Ontario provides some recent information regarding TCHC Evicting Renters during the COVID pandemic.